Shipping policy

AUTO DETAIL CITY SHIPPING POLICY

Last Updated: August 7, 2026

Thank you for shopping with Auto Detail City. We are committed to processing and shipping orders accurately and efficiently. This Shipping Policy explains our processing times, estimated delivery times, shipping responsibilities, and procedures for delayed, lost, damaged, or undeliverable packages.

By placing an order with Auto Detail City, you agree to the terms of this Shipping Policy.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully received and verified.

Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing times may be extended during holidays, promotional events, periods of high order volume, severe weather, inventory issues, or other circumstances outside our reasonable control.

Processing time is separate from shipping or carrier transit time.

SHIPPING & ESTIMATED DELIVERY

Available shipping methods and applicable shipping charges are displayed at checkout based on factors such as the delivery destination, package size and weight, product type, and available carrier services.

Any delivery date or transit time displayed at checkout, in an order confirmation, or in tracking information is an estimate unless expressly identified as guaranteed.

Auto Detail City does not guarantee carrier delivery dates or transit times.

Once a shipment has been transferred to the carrier, delivery may be affected by circumstances outside our reasonable control, including weather, natural disasters, carrier disruptions, holidays, incorrect addresses, regional delays, or other transportation issues.

SHIPPING CONFIRMATION & TRACKING

When tracking is available, customers will receive tracking information after their order has shipped.

Please allow up to 48 hours after receiving your shipping confirmation for the carrier's tracking information to update.

Tracking information is provided by the applicable shipping carrier and may not always update in real time.

SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please verify your:

  • Name

  • Street address

  • Apartment, unit, or suite number, if applicable

  • City

  • State

  • ZIP code

before completing your purchase.

If you discover an error in your shipping address, contact us immediately at admin@autodetailcity.com.

We will make reasonable efforts to update an address before shipment, but changes cannot be guaranteed once an order has entered processing or has been shipped.

Auto Detail City is not responsible for additional shipping costs or delays caused by an incorrect or incomplete address supplied by the customer, except where otherwise required by law.

ADDRESS CHANGES AFTER SHIPMENT

Once a package has been shipped, Auto Detail City may be unable to change or redirect the delivery address.

Customers may contact the shipping carrier directly to determine whether an address correction, hold, or delivery modification is available.

Any additional carrier fees associated with a customer-requested address change may be the customer's responsibility.

LOST OR DELAYED PACKAGES

Carrier delays can occasionally occur.

If your tracking information has not updated for an extended period or your package appears to be lost in transit, please contact:

admin@autodetailcity.com

Include your order number and tracking information.

Auto Detail City may initiate or assist with a carrier investigation when appropriate.

If the carrier confirms that a package was lost before delivery, Auto Detail City will review the order and provide an appropriate resolution, which may include replacement or refund as required by applicable law and the circumstances of the shipment.

PACKAGES MARKED "DELIVERED" BUT NOT RECEIVED

If tracking indicates that your package was delivered but you cannot locate it, please first:

  1. Confirm that the shipping address on your order is correct.

  2. Check all entrances, garages, side doors, mailrooms, parcel lockers, and other possible delivery locations.

  3. Ask household members or others at the delivery address whether they accepted the package.

  4. Check with neighbors, property management, reception, or front desk personnel when applicable.

  5. Contact the shipping carrier for additional delivery information.

If you are still unable to locate the package, contact admin@autodetailcity.com promptly.

Auto Detail City may request or review available documentation, including tracking history, delivery confirmation, photographs, carrier records, shipping-address information, or the results of a carrier investigation before determining the appropriate resolution.

A carrier's "delivered" status will be considered as part of our review but does not automatically determine the outcome of a customer claim.

DAMAGED SHIPMENTS

Please inspect your shipment promptly upon delivery.

If your order arrives damaged, contact admin@autodetailcity.com within 7 days of delivery.

Please include:

  • Your order number

  • Photographs of the damaged product

  • Photographs of the shipping box or container

  • A photograph of the shipping label

  • Photographs showing any visible damage to the packaging

Please retain the damaged product and all original packaging until the claim has been resolved.

This information may be necessary for Auto Detail City to investigate the issue or submit a claim with the shipping carrier.

MISSING OR INCORRECT ITEMS

Please inspect your order after delivery.

If an item is missing or you received an incorrect product, contact admin@autodetailcity.com within 7 days of delivery.

Please provide your order number and photographs of the products and packaging received.

Auto Detail City will investigate the issue and correct verified fulfillment errors as appropriate.

UNDELIVERABLE, UNCLAIMED, OR REFUSED PACKAGES

If a package is returned to Auto Detail City because:

  • The customer provided an incorrect or incomplete address;

  • The carrier was unable to complete delivery;

  • The package was not claimed or picked up;

  • The customer refused delivery; or

  • The customer failed to provide information required for delivery,

the customer may be responsible for reasonable additional shipping costs if reshipment is requested.

Original shipping charges may be non-refundable when the shipping service has already been performed, to the extent permitted by applicable law.

SHIPPING RESTRICTIONS

Some automotive detailing products may be subject to shipping restrictions based on their size, weight, composition, or carrier classification.

Certain liquids, chemicals, aerosols, pressurized products, or other regulated materials may not qualify for air or expedited shipping and may not be eligible for shipment to certain locations.

Available shipping methods displayed at checkout may therefore vary by product and destination.

If we determine that we cannot legally or reasonably ship an ordered product to the address provided, we will contact the customer regarding available options, including cancellation and refund when applicable.

ORDER VERIFICATION & FRAUD PREVENTION

Auto Detail City reserves the right to review orders for suspected fraud, unauthorized payment activity, address discrepancies, or other suspicious activity.

We may request additional information reasonably necessary to verify an order before shipment.

Auto Detail City may delay or cancel an order when we reasonably believe the transaction is fraudulent, unauthorized, or otherwise presents a significant risk.

Any cancellation and refund will be processed in accordance with applicable law and payment-provider requirements.

SHIPPING DELAYS & CANCELLATION

Auto Detail City makes reasonable efforts to ship orders within the timeframe communicated at the time of purchase.

If we are unable to ship an order within the applicable promised timeframe, we will address the delay, cancellation opportunity, and any required refund in accordance with applicable law.

CONTACT AUTO DETAIL CITY

For questions regarding shipping, tracking, delivery, damaged shipments, missing items, or an existing order, contact:

Auto Detail City
Email: admin@autodetailcity.com

When contacting us about an existing order, please include your full name, order number, and a brief description of the issue so we can assist you efficiently.

POLICY CHANGES

Auto Detail City may update this Shipping Policy from time to time to reflect changes in our shipping practices, carrier requirements, business operations, or applicable laws.

Changes will apply prospectively from the effective date of the updated policy unless otherwise required by law.

CUSTOMER RIGHTS

Nothing in this Shipping Policy is intended to waive, restrict, or eliminate any consumer right or remedy that cannot legally be waived under applicable federal, state, or local law.